Last Updated: June 2026

At Velari Prive, customer satisfaction is important to us. We strive to deliver premium skincare products that meet the highest quality standards. Please read our return and refund policy carefully before making a purchase.

Returns

Due to the nature of skincare and personal care products, we do not accept returns on products that have been opened, used, damaged after delivery, or purchased during promotional sales.

Returns may be accepted only if:

• The product received is damaged during shipping.
• The wrong product was delivered.
• The product is defective upon arrival.

To request a return, please contact us within 48 hours of receiving your order with:

• Order number
• Product name
• Clear photos of the product and packaging
• Description of the issue

Email: support@velariprive.in

Refunds

Once your request is reviewed and approved, refunds will be processed to the original payment method.

Refund processing times:

• Credit/Debit Cards: 5–10 business days
• UPI & Net Banking: 3–7 business days
• Wallet Payments: 3–7 business days

Shipping charges are non-refundable unless the return is due to our error.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we will provide a replacement at no additional cost, subject to verification.

Replacement requests must be submitted within 48 hours of delivery.

Non-Returnable Items

The following products cannot be returned or refunded:

• Opened skincare products
• Used products
• Products with missing original packaging
• Products purchased during clearance or special sale events
• Gift cards and promotional items

Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a replacement according to this policy.

Damaged or Missing Items

If your package arrives damaged or items are missing, please notify us within 48 hours of delivery. Our team will investigate the issue and provide an appropriate resolution.

Contact Us

For any return, replacement, or refund inquiries, please contact:

Velari Prive Customer Support
🌐 Website: https://www.velariprive.in/